Terms & Conditions

1. About these terms

These Terms & Conditions govern your use of the website and the services provided by The Secretary (Pty) Ltd ("The Secretary", "we", "us"), based in Gaborone, Botswana. By using this site, placing an order, or submitting any form, you agree to these terms.

2. Our services

We provide company-secretarial, licensing, tax, intellectual-property and related administrative services, together with property-listing, recruitment and brand-development services. Service descriptions, turnaround times and fees are shown on each service page and are subject to confirmation before work begins.

3. Fees and payment

Prices are quoted in Botswana Pula (BWP) and are professional fees, inclusive of VAT where applicable. Government or statutory charges, where they apply, are quoted separately. Payment is made securely online; we reprice every order at checkout and the amount charged is the price set by us, not any amount sent by your browser.

Where a payment gateway is used, your card details are handled by the gateway and never stored by us.

4. Intake and your responsibilities

After payment you complete a short intake form and provide the documents we require. You are responsible for ensuring the information and documents you provide are accurate, complete and lawfully yours to share. Delays or inaccuracies in the information you provide may affect turnaround times.

5. Listings (property and vacancies)

Property and vacancy listings submitted through the site are reviewed by us before they are published, and we may decline or remove any listing at our discretion. You confirm that you are entitled to list the property or vacancy and that the information provided is accurate and not misleading.

6. Refunds

Because our services involve professional time and third-party charges, fees are generally non-refundable once work has commenced. Where work has not started, contact us and we will consider a refund in good faith.

7. Confidentiality and data

We treat your information in confidence and use it only to deliver the services you request. Our handling of personal information is described in our Privacy Policy.

8. Limitation of liability

To the maximum extent permitted by law, our total liability arising from any service is limited to the professional fee paid for that service. We are not liable for indirect or consequential loss, or for delays or outcomes caused by regulators, third parties, or information you provide.

9. Changes and governing law

We may update these terms from time to time; the version in force is the one published here. These terms are governed by the laws of Botswana, and the courts of Botswana have exclusive jurisdiction.

10. Contact

Questions about these terms can be sent to info@thesecretary.co.bw or +267 73 835 546, Plot 54368, iTowers North, Unit 5c, Gaborone.